MOUNT NOIRE: COVID-19 FAQs

How we are protecting you financially

Our trip is a financially protected package holiday therefore you as a consumer are incredibly well protected in the event that COVID-19 disrupts your holiday. We have worked hard to ensure that all of our suppliers offer comprehensive protection against COVID-19 disruptions

There are various different scenarios that could possibly affect your holiday and we understand that it can all be quite confusing so we have put together a list of the most frequently asked questions.

For full details of all policies and conditions, please read our terms and conditions .

What happens if the country goes into lock down, such that I cannot travel abroad?

Under the Package Travel Regulations that our suppliers are bound to, we would be required to offer you the choice of a refund, credit note or the option to rearrange your trip to a later date.

What happens if the country I am travelling to goes into lock down or imposes travel restrictions, such that I cannot reach my destination?

Under the Package Travel Regulations that our suppliers are bound to, we would be required to offer you the choice of a refund, credit note or the option to rearrange your trip to a later date. If there was the option to change your arrival airport or destination, we would of course encourage you to do this if possible. For example, if Switzerland / Geneva imposed restrictions, it might be possible to switch your flight to a French airport such as Grenoble or Lyon and we would rearrange transfers from this location.

What happens if the resort I am due to travel to closes?

If the resort announces a closer before your travel date, we would attempt to rearrange your holiday to a resort of the same standard. If nothing suitable could be offered, we would be required to cancel your holiday and offer you the choice of a refund, credit note or the option to rearrange your trip to a later date.

What happens if the foreign office advise against travel to my destination or imposes a requirement to quarantine upon my return?

Under the Package Travel Regulations that our suppliers are bound to, we would be required to offer you the choice of a refund, credit note or the option to rearrange your trip to a later date.

What happens if the resort closes or travel advice or quarantine rules change or the country goes into lock down whilst I am abroad, meaning that I need to come home early?

In the event that restrictions come into place whilst you are abroad, we will assist you in bringing forward your return transfer and refund you for any unused parts of the holiday that we are able to get refunded from the supplier. Please note that some parts of the trip might not be refundable and that some additional costs may be payable (for example, your new flight home. This cost should be covered by you personal travel insurance which is mandated on all our trips, please read our terms and conditions).

What happens if I catch Covid-19 or I am instructed to self-isolate before my trip?

In this event, we will relax our normal cancellation terms and refund you all elements of your holiday that can be cancelled without charge.

What happens if I am subject to a local area lock down, but the rest of my group can still travel?

In this case, where possible we would look to do our best refund parts of your trip, however this may not always be possible.

*Please note- in cases of refund, there may be loss of processing fees, these are cost that cannot be refunded and are out of our control.

How we are protecting your physical health

We want all of our community to remain safe while enjoying the snow. We will ensure we comply with the national rules set out by the destination country.

During the initial briefing event, guests will be informed of the rules of conduct during the stay in accordance with the national travel recommendations and informed about the additional protective measures.

All guests are obliged to provide the their trip leader with information about their current health situation. If guests have symptoms, however mild, or are in a household where someone has symptoms, they are advised to stay at home.

Guests who fall ill with COVID-19 in the preceding or following 14 days after the trip are obliged to inform Mount Noire immediately by email info@mountnoire.com. Mount Noire will then inform all other guests who were on the trip directly.

Further information

We hope you find this useful, please do not hesitate to email info@mountnoire.com with your queries. Your trust in us is our priority, this is why we believe the best policy is to always be completely transparent and honest.